We want you to love every Ellen Ausley piece. If something isn't quite right, we make returns simple. This policy applies in addition to your rights under the Australian Consumer Law, which are not affected by anything in this policy.
Our 30-Day Return Promise
You may return any item within 30 days of the delivery date for a refund or exchange, provided that:
- The item is unworn, unwashed, and in its original condition;
- All original tags remain attached;
- The item is not marked as Final Sale.
How to Start a Return
- Email us at info@ellenausley.com with your order number and the item(s) you wish to return.
- Our team will respond within one business day with your return authorisation and the return address.
- Post the item back to us using a tracked service. We recommend keeping your postage receipt until your return is processed.
Return Shipping Costs
Return postage for change-of-mind returns is at the customer's expense. If your item is faulty, damaged in transit, or not what you ordered, we will cover all return postage costs and provide a prepaid return label.
Refunds
Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take a further few days for the funds to appear in your account. Original shipping charges are refunded only when an item is faulty or incorrectly supplied.
Exchanges
Need a different size or colour? Let us know when you contact us and we will set aside the replacement item for you (subject to availability). Exchanges are posted free of charge once your original item has been received.
Faulty or Damaged Items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives faulty or damaged, please contact us within 7 days of delivery with photos of the issue. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. We will resolve any fault claim quickly — including covering all postage.
Final Sale Items
Items marked "Final Sale" at the time of purchase cannot be returned for change of mind. This does not affect your rights for faulty items under the Australian Consumer Law.
Contact Us
Questions about a return? Email info@ellenausley.com, call +61 485 030 722, or use our contact form. Customer care hours: Monday to Friday, 9:00am – 5:00pm AEST.